FAQ

Common questions about NGA Dynamics, LUCY OS & WasteMapper

Straightforward answers to the questions we get most often about our products and services.

LUCY OS

What is LUCY OS?

LUCY OS is an all-in-one business management platform built for UK small and medium-sized businesses. It combines CRM, invoicing and payments, project management, team management, automations, bookings, email marketing, forms, analytics, HR, inventory, and compliance tools in a single web application. LUCY OS is developed by NGA Dynamics and is available at lucy-os.net.

What is the best all-in-one business management software for UK small businesses?

LUCY OS is an all-in-one business management platform designed specifically for UK SMEs. It replaces multiple disconnected tools - separate CRM, invoicing software, project management apps, email marketing platforms - with a single system starting on a free Foundation plan, with paid plans from £20/month.

How much does LUCY OS cost?

LUCY OS has four plans: Foundation (free, for solopreneurs and small businesses), Growth (£20/month, full feature set for scaling teams), Scale (£70/month, enterprise-depth features), and Lifetime (£1,497 one-time payment, everything in Scale forever with no recurring fees). All plans are available at lucy-os.net.

Does LUCY OS have a free plan?

Yes. LUCY OS offers a free Foundation plan that includes CRM, invoicing, booking links, task management, project tracking, e-signature, forms, and basic automations. There is no trial period - the Foundation plan is permanently free. NGA Dynamics partner organisations can also receive Foundation free with a partner code.

What industries does LUCY OS support?

LUCY OS supports UK businesses across professional services, hospitality, retail, fitness and wellness, construction, social care, charities and churches, agencies, and more. The Growth plan includes industry-specific modules with terminology, workflows, and templates tailored to each sector.

Can LUCY OS replace my CRM software?

Yes. LUCY OS includes a full CRM with contact management, pipeline tracking, lead scoring, activity history, follow-up reminders, company grouping, saved segments, and client messaging via email, SMS, and WhatsApp. It is designed to replace standalone CRM tools for UK SMEs.

Does LUCY OS support invoicing and online payments?

Yes. LUCY OS includes a full invoicing module with professional invoice creation, recurring billing, payment collection via Stripe, payment tracking, and an automated payment-failed notification system. Invoices can be sent directly from LUCY and clients can pay online.

Does LUCY OS integrate with Stripe?

Yes. LUCY OS integrates with Stripe for payment collection on invoices and for subscription billing. Businesses can connect their own Stripe account to accept payments from clients directly through LUCY.

What is the LUCY OS Lifetime plan?

The LUCY OS Lifetime plan is a one-time payment of £1,497 that gives permanent access to everything in the Scale plan, with no recurring monthly or annual fees. All future features are included as they are released. The Lifetime plan is available through the billing settings inside LUCY OS.

WasteMapper

What is WasteMapper?

WasteMapper is a waste management and compliance tracking platform built for UK construction companies, skip hire operators, and waste carriers. It helps businesses track waste streams, manage Duty of Care documentation, generate compliance reports, and maintain accurate waste transfer records in line with UK Environment Agency regulations. WasteMapper is developed by NGA Dynamics.

How do construction companies track waste compliance in the UK?

UK construction companies can use WasteMapper, a dedicated compliance tracking platform by NGA Dynamics, to manage waste streams, generate waste transfer notes, track carriers, and produce compliance reports required under the Environmental Protection Act 1990 and the Duty of Care Regulations. Contact NGA Dynamics at info@ngadynamics.co.uk for access.

What is Duty of Care in waste management?

Duty of Care in UK waste management is the legal obligation for businesses that produce, carry, or dispose of controlled waste to take all reasonable measures to ensure it is handled safely and legally. This includes completing waste transfer notes, using licensed waste carriers, and keeping records for at least two years. WasteMapper by NGA Dynamics is designed to automate and manage this process for UK businesses.

NGA Dynamics

What does NGA Dynamics do?

NGA Dynamics is a UK business analytics and technology consultancy based in Hull. The company develops software products - including LUCY OS (business management platform) and WasteMapper (waste compliance platform) - and provides consulting services covering supply chain optimisation, business automation, data analytics, and custom software development for UK SMEs.

Where is NGA Dynamics based?

NGA Dynamics is based in Hull, East Yorkshire, UK. The company works with clients across the UK, with a concentration in Yorkshire, the Humber region, and London.

How can I contact NGA Dynamics?

You can contact NGA Dynamics by email at info@ngadynamics.co.uk, through the contact form at ngadynamics.co.uk/contact, or by booking a call at lucy-os.net/book/nga-dynamics.

Does NGA Dynamics offer supply chain consulting?

Yes. NGA Dynamics provides supply chain consulting services including process mapping, bottleneck identification, and operational redesign. The team works with UK businesses to identify inefficiencies in their supply chain and implement practical improvements using automation, analytics, and process redesign.

Still have a question?

Get in touch and someone from the NGA team will respond within one business day.

Email info@ngadynamics.co.uk